StreamSphere Privacy Policy

Effective Date: January 1, 2025

StreamSphere (hereinafter "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services, including our website, mobile applications, and any other related platforms (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Data Collection Practices

We collect various types of information from and about users of our Services:

• Information You Provide: We collect information you provide directly to us, such as when you create an account, update your profile, subscribe to our services, participate in interactive features, fill out a form, request customer support, or otherwise communicate with us. This information may include your name, email address, postal address, phone number, date of birth, username, password, payment information, and any other information you choose to provide.
• Automatically Collected Information: When you access or use our Services, we automatically collect certain information about your device and usage, including:
• Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the referring URL.
• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: With your consent, we may collect information about the location of your device.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior and preferences. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Services. Please refer to our Cookies Policy for more details.
• Information from Third Parties: We may also receive information about you from third parties, such as social media platforms, business partners, and data providers. This information may include your profile information, demographic data, and interests.

2. Data Usage

We use the information we collect for various purposes, including:

• Providing and Improving Services: We use your information to provide, maintain, and improve our Services, including personalizing content, recommending TV shows, processing transactions, and providing customer support.
• Communicating with You: We use your information to communicate with you about our Services, including sending you newsletters, promotional emails, and important updates.
• Marketing and Advertising: We use your information to personalize advertising and marketing communications to you, including showing you targeted ads on our Services and on third-party platforms.
• Analytics and Research: We use your information to analyze trends, track usage, and conduct research to improve our Services and develop new features.
• Legal Compliance: We use your information to comply with applicable laws and regulations, including responding to legal requests and preventing fraud.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your personal information during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We train our employees on data security best practices.

Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information. In the event of a data breach, we will take reasonable steps to notify affected users as required by law.

4. GDPR Compliance

StreamSphere is committed to complying with the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to your personal information that we hold.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request that we erase your personal information under certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information under certain circumstances.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at the contact information provided below.

We may transfer your personal information to countries outside of the EEA, including Russia. When we do so, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with the GDPR.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain your information to resolve disputes, enforce our agreements, and comply with legal obligations.

6. Children's Privacy

StreamSphere is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this Privacy Policy on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Elizaveta Morozova
Lead Data Protection Officer
StreamSphere
ul. Tverskaya, 16/2
Moscow, 125009
Russia
Email: [email protected]
Phone: +7 2792749982